Who we are
vBol is a WhatsApp service that turns a team's voice notes and messages into work reports, tasks and reminders for their business. It is run by Vritti Solutions Limited ("we", "us"), Continental Park, 4/9/10, Karve Road, opp. Karve Statue, Mayur Colony, Kothrud, Pune, Maharashtra 411038. For anything about your data, write to sachin.khedekar@vritti.co.in.
This policy explains what vBol collects, why, who it is shared with, how long it is kept, and the rights you have under India's Digital Personal Data Protection Act, 2023.
What we collect
- Account details: your name, mobile number, the business you belong to, your role (owner, manager or team member), who you report to, and the language you chose.
- What you send vBol on WhatsApp: text messages, voice notes and the text made from them, photos, documents (such as bills), locations you share, and what vBol records from them: reports, tasks, approvals, reminders and support requests.
- Web dashboard: the sign-in codes we send you on WhatsApp, and a cookie that keeps you signed in.
- Payments: your plan and whether it is paid. Payments are handled by Razorpay; we never see or store card or bank details.
- Our website: if you agree to it, Google Analytics counts visits (pages viewed, device type, approximate location) using cookies.
How we use it
- To run vBol for your business: turning messages into reports, delivering tasks and reminders, answering questions, and showing your business its own information.
- To help you when you contact support, and to bill the business's plan.
- To keep vBol secure and prevent misuse.
- To improve vBol: our team reviews messages vBol misunderstood, so it understands them correctly next time.
We do not sell personal data, and we do not use it for advertising.
Who can see it
- Inside your business: the owner sees the business's reports and tasks; a manager sees their own team's; a team member sees their own, and the names of their team.
- Our team: authorised staff, only to provide support, fix problems and review where vBol went wrong.
- Service providers who process data for us, only to run vBol:
- Meta (WhatsApp), which carries the messages;
- Sarvam AI (India), which turns voice notes into text and translates vBol's replies;
- Anthropic, whose AI our team uses to analyse messages vBol misunderstood;
- Razorpay, for payments;
- Google: Google Sheets, only if your business connects a sheet; Google Analytics, on our website.
The AI that understands your messages and reads photographed bills runs on servers we operate.
We share data with authorities only when the law requires it.
Where it is kept, and for how long
- vBol's data is stored on servers we operate in India.
- Voice recordings are deleted 90 days after they are received. The text made from them, and the reports, stay while your business uses vBol.
- When a business closes its account or asks for its data to be deleted, we delete it within 30 days, except records the law requires us to keep, such as payment and tax records. See Data deletion.
How we protect it
Connections are encrypted (HTTPS). Dashboard sign-in needs a code sent to your WhatsApp. Each business can see only its own data, and our staff's access is limited to what their work needs.
Your rights
You can ask us to:
- show you the personal data we hold about you;
- correct it or bring it up to date;
- delete it;
- stop using it where you had agreed to that use.
You can also nominate someone to act for you, and complain to us.
To do any of these, write to sachin.khedekar@vritti.co.in from, or mentioning, your registered mobile number, or tell vBol on WhatsApp. We reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
Grievance officer: Sachin Khedekar, sachin.khedekar@vritti.co.in, Continental Park, 4/9/10, Karve Road, opp. Karve Statue, Mayur Colony, Kothrud, Pune, Maharashtra 411038.
For businesses using vBol
A business that adds its team to vBol decides what its team reports. The business is responsible for telling its team that they use vBol, and for having a lawful reason to record their work. vBol is meant for people aged 18 and over.
Changes
We will update this page when what we do changes, and change the date at the top. If a change is significant, we will tell business owners on WhatsApp.